Platform guide for volunteers with videos
Here you will find a brief explanation for volunteers (PDF), various explanatory videos and an FAQ to help you get to grips with our volunteer platform. Registration, login, uploading a profile picture and confirming your hours are explained very simply.
IMPORTANT: Please note that your username for the platform is not the same as your email address. If you do not know your username or password, you can set a new password by clicking on "Forgot password". You will also find your user name in the automatically generated e-mail that you will then receive.
If you have any further questions, please contact the Swiss Volunteers team at .
Frequently asked questions (FAQ)
Am I obligated to help out at various events?
It is your decision how many events, on how many days and in which rhythm you would like to volunteer. So it's up to you whether you want to help out at one specific event at a time or whether you want to offer your support to other events and gain new experience.
How do I learn about new events?
All events that are looking for volunteers are listed on the Swiss Volunteers website under Events. In addition, we inform you once a month about the latest events in our Volunteer Newsletter, for which you can subscribe and unsubscribe on the platform. It is also worth taking a look at our social media, where we also provide information about new events and current needs.
Can I do my assignment with a specific person/group?
If you want to work with a club, you can register directly for the event using the registration link assigned to the club. If you want to work with a specific person, then both persons should indicate this in the event registration under remarks.
Is board and lodging included for my assignment?
In principle, your volunteer work will be carried out without remuneration by the event organiser. Depending on the duration of the assignment, the event organiser is required to provide food and drinks in proportion to the workload. The event organiser will provide accommodation, if available, in the registration form on the platform.
Can event organisers contact me directly?
The event organisers can only contact you via email or SMS after your registration on the platform. They are only obliged to inform you about relevant information regarding the specific event for which you have registered.
What is a volunteer status?
The volunteer status shows how many hours a volunteer has worked. Only the hours worked at events that were administered via the Swiss Volunteers platform are taken into account. There are also different volunteer statuses, depending on the number of hours worked.
Hours worked / Status
- 0.00 hours / no status
- 0.25 - 24.75 hours / Volunteer
- 25.00 - 74.75 / Bronze
- 75.00 - 199.75 / Silver
- 200.00 - 499.75 / Gold
- 500.00 - 999.75 / Platinum
- 1000.00 + / Diamond
How do I confirm my assignment?
In order for the event organiser to know that they can count on you, you must confirm your commitment accordingly. To do this, you can click on the checkbox "Confirm assignment" in your volunteer profile under "My assignments" on the right-hand side. As soon as the tick changes from black to grey, the assignment is confirmed.
Is the security of my data guaranteed?
The security of your data is important to Swiss Volunteers. That is why we ensure that the platform complies with the current data protection regulations (GDPR). Switzerland was chosen as the server location to ensure the maximum security of your data. As a volunteer, you choose which event organiser can view your personal data by expressing your interest in an event via the platform.